Refund policy
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page takes those rights away or limits them. What follows sits on top of them.
Our 60 day guarantee
Try Tallowwood on your saddle, your bridle or your boots. If the leather is not clearly softer and better fed after sixty days, send the tin back and we refund you in full. The tin can be open and half used. The 60 days start the day your parcel arrives.
This is a change of mind guarantee we give voluntarily. No refunds will be given if you have simply changed your mind after those 60 days have passed.
How a return works
- Email info@lederkur.de with your order number.
- We send you the return address the same day in most cases.
- Send the tin back. We pay the return postage.
- As soon as it arrives with us we refund you in full.
When the money is back
We refund to the payment method you used. Card and PayPal refunds show up in 3 to 10 business days depending on your bank. Klarna refunds are handled by Klarna and appear in your Klarna app. We email you the moment the refund goes out.
If something arrives damaged or faulty
Email us a photo at info@lederkur.de within a reasonable time. You do not need to send a faulty item back before we act, and you do not lose these rights because 60 days have passed. Depending on the problem you are entitled to a repair, a replacement or a refund under the Australian Consumer Law, and for a major failure you choose which.
Shipping and delivery
Standard delivery is $9.95, and free on orders over $75. Express delivery is $14.95.
We dispatch within 2 business days. After dispatch, standard delivery takes 3-4 business days and express delivery takes 1-2 business days. For regional and remote postcodes, please allow an additional 2-5 business days. Business days do not include weekends or public holidays.
You get a tracking number by email as soon as the parcel leaves us. If a parcel is running late, write to us and we will chase it.
We deliver to Australian addresses only, including PO boxes and parcel lockers.
